Hotel Carlton Promise
We are delighted to welcome you to Hotel Carlton.
The health and well-being of our guests and associates is paramount. As part of our ongoing commitment to you, we have implemented enhanced standards of care and cleanliness to promote a safe and comfortable stay with us. We are outlining some changes you may anticipate during your stay. Thank you for choosing Hotel Carlton for your San Francisco experience.
General Property Information
- Hotel Carlton is implementing the American Hotel & Lodging Association’s Safe Stay industry-wide initiative, developed under the guidance of its Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting against the coronavirus.
- Hotel Carlton is Clean + Safe Certified by the California Hotel & Lodging Association. Incorporating recommendations from the Centers for Disease Control and Prevention, the California Department of Public Health, and county health departments, CHLA has established standards for guest and employee cleanliness, workplace cleaning and safety, and changing guest experiences.
- The hotel has developed enhanced standards of care and cleanliness, as well as training and protocols, in partnership with cleaning industry expert Ecolab, with over 100 years of experience in assisting hospitality, public health, food safety and hygiene services.
- Ecolab and P&G Professional products are used property-wide, including laundry, housekeeping and dining.
- The entire property has been deep cleaned and thoroughly sanitized, with products certified by the Environmental Protection Agency (EPA) and the Centers for Disease Control and Prevention (CDC).
- Multiple sanitation cleanings occur throughout the day to ensure safe and comfortable environments for our guests and team. All public spaces will be cleaned and sanitized with leading sanitization products from Ecolab daily and as needed.
- Hotel Carlton will be using an electrostatic disinfectant sprayers containing Bioesque hospital-grade disinfectant. This botanical solution kills 99.9% of virus germs and is safe for everyday use.
- Hand sanitization stations are located throughout the property.
- Guests care items including hand sanitizer, disposable masks, and gloves, will be available from Guest Services by request.
- All associates have undergone extensive health and safety training related to our enhanced standards of care promise.
- Our associates will wear personal protective equipment (PPE), including masks and gloves, and maintain safe distancing from fellow team members.
- The health of our associates is being carefully monitored. All associates will participate in temperature and symptom screenings at the beginning of their shift including vendors, contractors and service providers prior to entering the establishment. Team members who have any reason to believe they may have been exposed to COVID-19 have been instructed to stay home and seek proper medical attention.
Arrival and Departures
- Guest arrivals will be spaced apart and check-in will be expedited to accommodate minimal contact.
- Guests will receive a final bill via email prior to departure, so it will not be necessary to visit the Front Desk to complete your check-out.
- Self-parking is available for all guests.
- The Guest Services team may be reached by telephone at 415-673-0242 for additional assistance.
- Housekeeping associates will wear personal protective equipment throughout the entire cleaning process.
- All surfaces are thoroughly cleaned and disinfected with best in class Ecolab recommended cleaning agents –– with special attention given to high-touch items such as door handles, light switches, thermostats, telephones, remote controls, alarm clocks, drapery pulls, furniture knobs, appliances, faucet handles, and toilet and shower handles.
- Our rooms are sealed after cleaning so they are not entered prior to your arrival
- Daily housekeeping service will be suspended, there will be no housekeeping during your stay.
- Housekeeping will deliver requested essential items by tray or parcel outside of your guestroom.
- Upon arrival, you may also discuss options for additional requests and linen exchanges.
- Guestroom tea and coffee self-serve items are temporarily suspended.
- Guestrooms will remain vacant for an extended period following guest checkout.
- Dining offerings for pickup/carry out will be available at Saha.
- Safety barriers have been installed at check-in podiums to provide safe distancing and minimal contact.
- Table spacing and seating has been adjusted to allow for proper social distancing between guests and tables.
- The number of guests at a single table will be limited to a household unit or those who have asked to be seated together. Those in the same party, seated at the same table, do not need to be six feet apart. All members of the party must be present and will be seated at one time.
- Menus will be single-use or sanitized after each use.
- All surfaces will be sanitized in between guest seating and with increased regularity at other times.